Shipping Policy

Effective October 14, 2026

Ribodex LLC

This Shipping Policy applies to all orders of RiboHair™ products placed with Ribodex LLC ("Ribodex," "we," "us") through ribo.hair and the Ribodex provider portal.

On this page

Shipping Area

Processing Time

Shipping Method and Delivery

Cold-Shipped RiboHair Serum

Shipping Charges

Tracking

Shipping Delays

Lost Shipments

Damaged, Warm or Defective Items

Cancellations and Returns

Refunds

Policies

Shipping Policy

Terms of Sale

Shipping Area

We ship from the United States to addresses in all U.S. states and territories. We do not ship internationally. [Confirm whether APO/FPO addresses are included.]

Processing Time

Processing time starts once payment has cleared. Orders placed after 12:00 p.m. Pacific Time, or on a weekend or U.S. public holiday, are treated as received the next business day. Business days exclude weekends and U.S. public holidays.

RiboHair serum: ships on the first Monday, Tuesday or Wednesday (excluding holidays) that is at least one business day after payment clears.

Starter Kit equipment: ships within 7 to 10 business days after payment clears.

Shipping Method and Delivery

Orders ship by overnight service; we select the carrier and packaging. Most orders arrive the next business day after dispatch. Some locations, including U.S. territories, may take longer depending on carrier service availability. Delivery times are carrier estimates and are not guaranteed.

Cold-Shipped RiboHair Serum

RiboHair serum ships cold, at 2°C to 8°C (36°F to 46°F), separately from Starter Kit equipment. Serum included in a Starter Kit and serum refills ship the same way, Monday through Wednesday only, so serum never sits in transit over a weekend.

Please make sure someone is available to receive and refrigerate serum on the delivery date. If delivery fails or is delayed because no one is available, delivery is refused, or the address provided was incorrect, the ordering party is responsible for the cost of the affected serum and any reshipment. Store serum at 2°C to 8°C (36°F to 46°F) from delivery until use.

Shipping Charges

Shipping charges are calculated at checkout and shown before payment.

Tracking

Tracking information will be provided for shipped orders. Customers should use the tracking information to monitor shipment progress.

Shipping Delays

If we cannot ship an order within the stated processing time, we will email you before that time ends with a revised ship date and the option to cancel for a full refund.

Lost Shipments

Contact us if tracking shows no movement for 7 business days, or if your order has not arrived within 10 business days after dispatch. We will open an investigation with the carrier. If the carrier confirms the package is lost, or has not resolved the investigation within 15 business days, we will treat it as lost and you may choose a replacement or a full refund.

Damaged, Warm or Defective Items

Report the following to sales@ribo.hair with your order number, product lot numbers and photos:

RiboHair serum whose temperature indicator shows red in the Moderate or Prolonged window: on the day of delivery, with a photo of the indicator. A red Brief window alone does not qualify for replacement.

Shortages or other visible shipping damage: within 5 business days of delivery.

Product defects: within 5 business days of delivery.

Keep the original packaging until your claim is resolved. We will replace confirmed damaged, warm or defective items at no charge. Each cold shipment includes a time-temperature indicator. Do not remove or alter it before photographing it.

Cancellations and Returns

All sales are final. Orders cannot be canceled once placed, except as described in Section 7. We do not accept returns for change of mind or unused products. This does not affect replacements or refunds under Sections 8 and 9, or any rights you have under applicable law.