04
Legal
Privacy Policy
Effective October 16, 2026
Ribodex LLC
On this page
01
Who We Are and What This Policy Covers
02
Information We Collect
03
How We Use Information
04
How We Share Information
05
Cookies, Pixels and Your Choices
06
Text Messages
07
How Long We Keep Information
08
Security
09
Your Choices and Requests
10
California Residents
11
Nevada Residents
12
Children
13
United States Only
14
Third-Party Sites
15
Changes to This Policy
Policies
01
Who We Are and What This Policy Covers
Ribodex LLC ("Ribodex," "we," "us") operates ribo.hair and the RiboHair Business Portal (the "Site"). This Privacy Policy explains how we collect, use, share and protect personal information through the Site and in our dealings with businesses that apply for or hold provider accounts, people who submit investor inquiries, and anyone who contacts us. Our customers are businesses. We do not sell products or provide services to consumers.
02
Information We Collect
2.1 Information you give us
Provider applications
Full name, business name, business type, email address, state and phone number.
Account registration
Your business license or registration; city, county and state operating licenses, permits and registrations, which may show owner names, business addresses and license numbers; names and email addresses of authorized users; and login credentials.
Agreements and acceptances
The name of the person who signs the Non-Exclusive Reseller Agreement or accepts our Terms, with the date, time, IP address and version accepted.
Orders
Billing and shipping addresses, contact names, order history, and photos and lot numbers submitted with shipping or product claims. Card and bank details are entered directly with our payment processor, Stripe. We do not store full card or bank account numbers.
Content
Photos, videos, testimonials and case information you submit, which must be de-identified as required by our Terms of Use.
Product concern reports
Information needed to investigate a concern about a RiboHair™ product or service, such as product lot numbers, a description of what happened, and the reporting person's contact details.
Investor inquiries
Name, email address, firm and investor type.
Communications
The content of emails, calls and messages you send us.
2.2 Information collected automatically
When you visit the Site, we and our service providers automatically collect your IP address, browser and device type, pages viewed, referring pages, and the date and time of your visit, using cookies, pixels, analytics tools and similar technologies, including tools provided by Google and Meta. See Section 5.
2.3 Information we do not want
Do not send us client names, medical records or other information about a client's health. We do not need it to support your account. If you report a product concern, share only what is needed to investigate it.
03
How We Use Information
We use personal information to:
review provider applications and verify business documents;
create and manage accounts and authorized users;
process orders, payments, shipping and claims;
provide training, protocols and account support;
investigate product concerns and meet our legal obligations, including reports to regulators;
respond to investor inquiries;
send service messages about applications, accounts and orders, and marketing messages where permitted;
secure the Site, prevent fraud and resolve payment disputes;
improve the Site and our products; and
comply with law and enforce our Terms.
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How We Share Information
We do not sell personal information for money. We share personal information with:
Website and portal providers
including Framer, which hosts ribo.hair, and the providers that host and support the RiboHair Business Portal.
Payment processors
including Stripe, which processes card and bank payments.
Shipping carriers
including UPS, FedEx and USPS, which receive contact names, delivery addresses and phone numbers to deliver orders.
Analytics and advertising partners
including Google and Meta, which use cookies and pixels on our Site to measure Site use and our ads, and to show our ads to you on other websites and apps. See Section 5.
Other service providers
that send email and messages, manage customer records and store data for us.
Authorized distributors
for accounts they referred or support, limited to business contact details and the order information needed to support the account.
Regulators and authorities
when required by law, including product safety reports.
Professional advisers
such as lawyers, accountants and auditors.
A buyer or successor
in a merger, financing, acquisition or sale of assets, subject to this Policy.
Others
with your consent.
Service providers may use personal information only to provide services to us. Google and Meta also use information they collect under their own privacy policies. We may change providers from time to time within these categories.
05
Cookies, Pixels and Your Choices
We and our partners use:
Essential cookies
needed to run the Site and keep you signed in to the RiboHair Business Portal;
Analytics cookies
including Google Analytics, to understand how the Site is used; and
Advertising cookies and pixels
including from Google and Meta, which collect information about your visits to our Site and your activity over time and across other websites and apps, to measure our ads and show you ads that may interest you.
You can limit this tracking:
block or delete cookies in your browser settings (portal login may not work without essential cookies);
Google: manage ad personalization at myadcenter.google.com, and opt out of Google Analytics with the add-on at tools.google.com/dlpage/gaoptout;
Meta: manage ad preferences in your Facebook or Instagram account settings; and
industry opt-outs: optout.aboutads.info and optout.networkadvertising.org.
Opting out of interest-based ads does not stop all ads; you may still see ads that are not based on your activity. The Site does not currently respond to browser "Do Not Track" signals.
06
Text Messages
If you give us a mobile number, we may text you about your application, account and orders. We send marketing texts only with your separate consent. Reply STOP to opt out at any time. Message and data rates may apply. We do not share mobile numbers or text-messaging consent with third parties for their marketing.
07
How Long We Keep Information
Applications not approved and inquiries that do not lead to an account
2 years after last contact.
Business documents and account records
For the life of the account plus 3 years.
Order, payment and tax records
7 years.
Agreement signatures and policy acceptance records
7 years.
Product concern records
6 years.
Investor inquiries
2 years after last contact.
We may keep information longer when the law requires it or to resolve disputes and enforce our agreements.
08
Security
We use reasonable administrative, technical and physical safeguards to protect personal information. Access to uploaded business documents is limited to staff who need it. No system is completely secure. If a security breach affects your personal information, we will notify you as required by law.
09
Your Choices and Requests
You may ask to access, correct or delete your personal information, or to stop receiving marketing messages. Email legal@ribo.hair with your name, business name and request. We will verify your identity before acting and respond within 45 days. We may keep information that we are required by law to keep. Account holders can also update business and user details in the RiboHair Business Portal. To stop marketing emails, use the unsubscribe link in any marketing email.
10
California Residents
California residents may review and request correction of personal information we hold about them using the process in Section 9. We do not sell personal information for money. Our analytics and advertising partners collect information through cookies and pixels as described in Section 5, where you can also opt out.
11
Nevada Residents
We do not sell covered information as defined by Nevada law. Nevada residents may submit a request to opt out of any future sale by emailing legal@ribo.hair.
12
Children
The Site is intended for businesses and users who are 18 or older. It is not directed to children, and we do not knowingly collect personal information from children under 13. If we learn that we have, we will delete it.
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United States Only
The Site is intended for users in the United States. Information is stored and processed in the United States.
14
Third-Party Sites
The Site may link to third-party websites and services. Their privacy practices are governed by their own policies, not this one.
15
Changes to This Policy
We may update this Policy at any time. When we do, we will post the updated Policy on the Site with a new effective date and notify provider account holders by email or through the RiboHair Business Portal. The updated Policy takes effect when posted unless the notice says otherwise.
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Contact
Ribodex LLC
12990 Branford St, Unit F, Pacoima, CA 91331
General: info@ribo.hair · 800-852-0924
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